TERMINOS
Y CONDICIONES DE USO DE LA PLATAFORMA WEB DE VENTA DE ENTRADAS
DE SERVICIOS DEL SISTEMA NACIONAL DE ÁREAS SILVESTRES
PROTEGIDAS DEL ESTADO (SNASPE).
FIRST: GENERAL
TERMS.
The National Forest Corporation (Corporación Nacional
Forestal), hereinafter “CONAF “ or “Corporation”
indistinctively, it is a Chilean private organization,
dependent on the Ministry of Agriculture. CONAF mission is to
contribute to the sustainable management of native forests,
xerophytic formations and forest plantations through the
promotion, control of forest-environmental legislation,
protection of vegetation resources, as well as the conservation
of biological diversity through the National Protected System
of Wild Areas, for the benefit of society.
In order to improve the experience of visiting the
Protected Wild Areas administered by CONAF, a system for the
sale of tickets and booking service has been developed for the
National System of Wild Areas Protected by the State,
hereinafter SNASPE.
For these purposes, the "User" or "Visitor" is suggested
to read carefully the terms and conditions stated on CONAF
website, along with the scopes of purchase of the ticket or
electronic ticket, hereinafter the “ticket” or "tickets".
At the moment of buying the tickets through CONAF
website, the Visitor accepts the conditions established in this
document, expressing his total agreement with these.
In case of using the SNASPE ticketing website, it is
mandatory for the User to fill in all the required fields of
the registration form with valid information in order to
purchase the online services provided on the platform by CONAF.
For every user , the access to this platform is
restricted by security codes, so the Visitors are responsible
for all the operations carried out in their profiles.
SECOND: TERMS
OF USE OF THE WEBSITE.
The User of CONAF website agrees to use the platform solely for
personal
purposes.
The purpose of CONAF website is to make available to all
Users:
a) Information about tickets sales for the Wild Areas
Protected by the State; and
b) A ticketing system for those, according to the
conditions defined for each event.
Content published on the platform may not be downloaded,
modified or altered, in any ways.
The content and software on this site are property of
CONAF and they are protected under the laws and regulations
governing Intellectual Property, contained in Law 17.336.
The User of CONAF website may not use this for illegal
purposes, detrimental to the interests or rights of third
parties, or which in any way may damage, disable, overload,
deteriorate or impede the normal use of the website, the
computer equipment or the documents, files and all kinds of
content stored on any CONAF computer equipment.
Any violation of the platform terms of use by the User
will imply the cancellation of the account and the invalidation
of the purchases.
CONAF reserves the right to take any steps that it deems
appropriate for infringement cases.
THIRD: TERMS
OF SALE.
The purchase of tickets to the Wild Areas Protected by
the State, made by the User, are nominative and
non-transferable and will be used on the day and place
selected, according to the validity and terms indicated in the
conditions of the specific rate of the Unit. Resale of tickets
to these areas is likewise strictly prohibited.
As long as the user does not check in, the validity of
the ticket will be one year, after this period the ticket loses
its validity and its return is not possible.
The advance purchase of the ticket does not imply
preferential treatment or access to the facilities by the
Visitor, but it does improve the Visitor's experience by
allowing faster and more fluid access to the place that is
visited.
The final price to pay for every ticket purchased through
the website will be made up only of the base ticket price,
according to the Wild Area Protected by the State to be
visited.
The website allows the visitor to save the progress of
the purchase process, therefore, it is recommended to carefully
review the detail of the order, before confirming the purchase.
The transaction will be subject to verification by the
credit card issuer or another means of payment chosen by the
User.
The transaction would not be complete until CONAF
receives the authorization and the transfer from the respective
financial institution. If CONAF does not receive this
confirmation, the purchase will be cancelled, leaving the
transaction without effect.
The User will be compelled to carry the ticket that
contains the QR code, whether printed or in any digital device.
This code is displayed directly on the CONAF website and has no
additional cost for the User, and must be presented at the
access control to the Wild Area Protected by the State,
together with the identity card or passport of each person.
The User who buys the ticket through the website, will
receive at the registered email address, the ticket or tickets
purchased and also an electronic receipt for the entire
purchase made as a proof of the transaction
The sale of tickets on the website could be conditional
on the availability of tickets for the day the Visitor wants to
visit the selected Wild Area Protected by the State.
CONAF disclaims all liability for damages of any kind,
which may be due to the lack of availability or continuity of
operation of the website.
The User is responsible for buying the tickets of the
corresponding tariff segment (number of days, age range,
national or foreign, special discounts). In the event that the
User shows up at the entrance of the unit with a different
ticket, this ticket will be voided, without the right to
return. To enter the unit, the User must buy the ticket that
corresponds to the segment, using the website www.aspticket.cl
or the means indicated at the gate.
FOURTH: CUSTOMER
SERVICE.
An assistance service is available to Users in order to
answer any doubts they may have regarding the terms and
conditions, as well as to provide alternative solutions to
those problems that are generated with the services provided by
the sale of tickets through the website.
Users may take advantage of the service by sending an e-mail
through the contact forms available on the website www.aspticket.cl
FIFTH: USER
OBLIGATIONS.
The User will be responsible for the veracity of the
information provided to CONAF, as well as for updating or
modifying them. If the information does not correspond to the
User who wants to enter the unit, he or she must abide by what
is indicated in the last paragraph of Conditions
of Sale.
It is the sole responsibility of the User to find out
about the weather conditions and security conditions when
visiting the Wild Areas Protected by the State. In addition to
movement restrictions and permissions by the health authority
regarding COVID19
The Visitor to the Wild Area Protected by the State is
compelled to keep the QR code available at all times, both when
entering the Unit and in the different sectors, since it may be
required by the Park Ranger staff.
The visitor is compelled to activate their check in and
check out of QR codes respectively.
SIXTH: DISCLAIMER.
CONAF will ensure that the information contained in the
website is complete, accurate and updated. However, it does not
guarantee the completeness, accuracy or validity of all the
information provided. Therefore, CONAF is exempt, according to
the regulations, of any responsibility for damages, of any
nature, that may be due to the presence of virtual viruses or
other elements in the content that may produce alterations in
the computer system, electronic documents or user files.
Uninterrupted and error-free service is not guaranteed
and it does not assure any specific result from the use of the
website.
In cases of inaccuracies or errors, CONAF reserves the
right to correct or make changes without prior notice.
CONAF is not liable for damages or injuries suffered by
Users or third parties during the visit to the different Wild
Areas Protected by the State.
Likewise, CONAF is not liable for the expenses incurred
by the Users for the purchase, assistance, modification or
cancellation of any ticket.
CONAF may cancel the sale of tickets to the different
Wild Areas Protected by the State due to state of necessity,
unforeseeable circumstances or force majeure, to safeguard and
protect the ecosystems in those areas as well as the protection
of workers and visitors.
The cancellation of the ticket will be notified to the
User registered e-mail on the website, in addition to
publishing the situation on the website.
Regarding services free of charge or exemptions that can
be provided in each of the units attached to the website, these
could suffer cancellation or modifications of conditions and in
which case the changes or adjustments do not entitle CONAF to
any compensation. Therefore, it is suggested that the User is
informed in advance in the respective Unit that he or she wants
to visit.